Language Assistance & Interpreter Services

Home Health Language Assistance

If you're a non-English speaker or use American Sign Language (ASL), you deserve access to the same level of medical care as any other patient.

Free of charge to our patients, we provide:

• ASL interpreters for videoconferencing with providers.
• Telephone interpreter services for 140 languages.

All language interpreters receive special training as medical interpreters.

Your Right to Be Understood

Communicating clearly is essential to getting the care you need. At Beth Israel Lahey Health At Home, language services and interpreters are part of your patient rights. You can access our language services at any time.

To make sure you get the support you need, our team:

• Identifies your primary language.
• Contacts the appropriate interpreter services coordinator or nursing supervisor.
• Uses telephonic language services (operator assisted) while waiting for a live interpreter.

Language Assistance for the Deaf and Hard of Hearing

If you need an ASL interpreter, we provide one through an outside agency or the Massachusetts Commission for the Deaf and Hard of Hearing.

We also can use video remote interpreting or paper and pencil to communicate with you. If you have some hearing capacity, we may ask you to use a hearing amplification device.

Interpreter Services

Ask your home care provider to request language assistance or an interpreter for Beth Israel Lahey Health At Home services.